What should I do when I receive a letter from Service Canada’s “Integrity Department”
Service Canada has the right to audit claims for up to 6 years. Keeping your reports in a safe place in the event you need to look back for reference is very important. They recognize mistakes can happen, given these mistakes are few and far between. I cannot stress enough; I am here to help. Use me as a resource if you are having trouble with your claims.
When you receive a letter from integrity, log on to workday and look at your paystubs. Scroll back to the week(s) in question for verification. Look at the paystub and make the connection with the letter.
Contact me – Vincent Filice to call Service Canada and triple check that the week(s) in question are accurate.
If the letter is correct:
Check YES in Section 1, and on the back (Section 2) make your comments or explanations as to why this happened.
Example comments for Section 2 if correct:
“After looking at my previous paystub(s), I can confirm the week(s) in question (is/are) correct. It was an oversight on my part. After speaking to my SUB rep, I now know the importance of reporting accurately. I apologize for any inconvenience this may have caused. I will be more certain when reporting if & when I apply for EI benefits in the future. Thank you for your time…”
Sign, date and leave your phone number. Use the brown envelope they provide and get a stamp. Send before the deadline. A decision will be made, and the potential of an overpayment may be issued. DO NOT PAY anything until you receive a notice of debt. Refer to my overpayment and repayment guideline leaflet. It is available on unifor199.org, Facebook, the table outside the benefits office and both clock houses.
If the letter is not correct, contact me and we will respond accordingly.
Overpayments and Repayments
For various reasons, you may need to make a repayment of a debt owed to the Government of Canada. The Canada Revenue Agency (CRA) is responsible for the collection of debts for the following programs:
- Defaulted Canada Student Loans (CSL)
- Employment Insurance (EI) overpayments and penalties
- Training Allowances Payment System (TAPS)
- Canada Pension Plan (CPP) overpayments
- Grants and contributions (G&C) overpayments
- Operations and maintenance (O&M) receivables
On a monthly basis, you will receive a statement of account from Service Canada indicating the amount that you owe, including principal and interest (where applicable) as well as any payments or adjustments made during the previous month. If you are not receiving statements, you should contact the Canada Revenue Agency at 1-866-864-5823.
You can pay your account using one of the methods outlined below:
- Online Banking:
- select “Employment and Social Development Canada”
- enter your 9-digit Social Insurance Number (SIN). If your financial institution requires 11 characters add the letters “YY” or the numbers “00” to the end of your SIN:
- given that each financial institution is different, please try using your SIN with the letters YY after. If this is not accepted by the system, you should input your SIN and the numbers 00. Once the client ID is created the payment can be transferred to Employment and Social Development Canada
- Cheque or Money Order:
- send your payment by cheque or money order
- mail your payment to the Payment Office indicated on the back of your monthly statement of account
- make your payment payable to: “Receiver General for Canada”
- Write your Client ID Number on the front of your cheque or money order
- include your remittance slip with your payment
- do not staple your payment to the remittance slip
- do not send cash through the mail
Any further questions you have, do not hesitate to ask. I am here to help all our members when applying & reporting for EI. Use me as a resource.
ALT: ADAM NIE
UNIFOR LOCAL 199 SUB/EI REPRESENTATIVES
IN PLANT: 905 641-6419 | CELL PHONE: 905 658-7781
EMAIL: email@example.com | firstname.lastname@example.org